Refund Policy
This refund policy serves as a resource for customers purchasing products from our website buyandhappy.com
Please review the following policies carefully.
All disputes must be opened on our website buyandhappy.com. Failure to do so may result in account suspension.
We strive to provide a quick resolution and appreciate if you provide the following proof:
1. Photo or video evidence – If a photo is insufficient to prove the damage, please upload a video.
2. Screenshot of the complaint – Including customer name, date, and content (received via PayPal Dispute, other gateways, email, etc.).
3. Return of products – If our Dispute Team requests a return, the product must be sent back.
Refund, Reshipment, or Return is applicable in the following cases:
1. Delayed Orders
- If the delivery timeframe has exceeded the estimated limit and the customer has not received the product.
2. Non-Received Orders
- If the customer has not received the order and the tracking information is unavailable or incorrect.
3. Damaged Products
- If the product is received in a damaged condition and valid proof (photo/video) is provided.
4. Incorrect or Missing Products
- If the customer receives the wrong product or certain items are missing from the order.
5. Order Cancellation
- If the order is cancelled within the allowable timeframe.
Important Information:
1. Dispute Opening Deadline
- Customers must initiate a dispute within 7 days of delivery.
2. Force Majeure
- Delays caused by natural disasters, pandemics, customs issues, etc., will not be eligible for disputes.
3. Shipping Method Restrictions
- If the customer selects a lower-cost shipping method and experiences delays, no refund will be provided.
4. Destination Restrictions
- Some locations may have shipping restrictions. Please verify before placing an order.
5. Returns
- If requested by our team, customers must return the product.
6. Service Products
- No refunds will be issued for digital products or services.
7. Unacceptable Disputes
- Disputes based on incorrect information or without valid proof will be rejected.
We always strive to offer the best service. If you have any further questions, please feel free to contact us.